Contact Us

CUSTOMER CARE

Our customer care channel supports product questions, orders, delivery, returns, refunds, billing, and privacy requests.

Email support

Email service@solinexia.com. Include the order number and checkout email for order support. For product concerns, include the product name and clear photographs when useful.

Response time

We aim to reply within 1–2 business days. Carrier, payment-provider, or technical investigations may require additional time.

Return requests

Contact us before returning any item. Approved returns must be sent to: Room 113, First Floor, Chuanqi Education Complex, No. 16 Renmin West Road, Keyuan Subdistrict, Zhangdian District, Zibo, Shandong, China. See the Return & Refund Policy for eligibility and shipping responsibility.

Order cancellation

Cancellation requests should be submitted within 12 hours after purchase. We cannot guarantee cancellation once processing or shipment has begun.