Return & Refund Policy

RETURNS WITH CLARITY

Eligible products may be requested for return within 30 calendar days after confirmed delivery.

1. Eligible returns

Items must be unused, unburned, unwashed, free of fragrance residue, complete, and in original condition with all accessories and protective packaging. A brief careful inspection is permitted, but products showing use beyond inspection may be declined.

2. Items that cannot be returned

Opened essential oils, opened fragrance refills, burned candles, used reed diffusers, gift cards, personalized items, final-sale items, and products damaged through misuse are not eligible for preference returns, except where required by law or where verified defective.

3. How to apply

Email service@solinexia.com within 30 days of delivery. Include the order number, item, reason, and photographs when relevant. Wait for written authorization before shipping.

4. Return address

Return recipient: Zibo Feilixin Chuanqi Intelligent Technology Co., Ltd.
Return address: Room 113, First Floor, Chuanqi Education Complex, No. 16 Renmin West Road, Keyuan Subdistrict, Zhangdian District, Zibo, Shandong, China
Returns sent without authorization, identification, or adequate packaging may be delayed or refused.

5. Return shipping costs

For preference-based returns, the customer is responsible for return shipping and should use a trackable service. If we verify that an item arrived damaged, defective, or incorrect, Solinexia will provide a prepaid return method or reimburse reasonable approved return postage.

6. Damaged, defective, or incorrect items

Contact service@solinexia.com promptly and keep the product, shipping carton, label, and internal packaging. Provide clear photographs or video so we can arrange replacement, refund, or another appropriate remedy.

7. Refund timing

After the return is received and inspected, we will notify you of approval or rejection. Approved refunds are submitted to the original payment method. Most banks or payment providers post the credit within 5–10 business days after approval.

8. Exchanges and cancellations

For an exchange, contact us before returning the original item. Cancellation requests should be made within 12 hours after purchase; cancellation cannot be guaranteed after processing or shipment begins.